What to Expect at Your Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to provide our team with your pet's medical history, your contact information, and any other important info we may need.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. We will work with you to develop a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever it may be needed.
Our Pet Care Philosophy
We take pride in serving pet owners in Rothesay and surrounding areas. We are committed to providing veterinary services that help keep your pet happy and healthy.
We proudly educate clients while offering preventative, emergency, and end-of-life care to pets.
Pet Owner Resources
Click on the link(s) below to view or access helpful resources for pet owners.
PetCard Financing | Online application for veterinary financing with Petcard.
MyVetStore Online Store | Order specialty and prescription pet foods delivered to your home.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We also accept Pet Card as a financing option.
- Are there payment plans available for my pet’s care?
We are proud to offer Pet Card as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Before commencing any treatment on your pet, we will furnish you with a written cost estimate and answer any queries or apprehensions you may have.
However, please be advised that certain unforeseen circumstances may arise, which could affect the final bill. If this situation arises, we will promptly inform you and discuss the recommended course of action in detail.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
Please note that only pet food products are available for purchase through our web store. For prescription medication, kindly visit our clinic for pickup.
- What are the fees associated with an emergency visit?
Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.